Travel Khana is a well established and growing online food-in-train service provider,
catering for more than 4000 trains at 250+ stations.
Overall, the railway network has transported over 22 million passengers every day pre-pandemic era. Millions of people in India use train travel as a feasible option to travel across the country. Some people bring their meals on the train, whereas others have to wait for the train to stop at a station so that they can step out and get a bite. Travel Khana has made it relatively easy for passengers to order food from the train to the nearest station.
The goal is to explain how Heuristic Analysis is conducted based on the rules of heuristics, popularly used in user experience and user interface design to evaluate a website, portal, or app for their confirmation of heuristic principles.
Travel Khana website is evaluated using The 10 Usability Heuristics for User Interface Design established by **Nielsen Norman Group.** The number of heuristics errors and the defects examined from these tasks were further categorised into discover and issue. At last, a suggestion to fix usability issues is recommended.
Certain usability problems can have a devastating effect on the popularity of a product, even if they are "objectively" quite easy to overcome. Even though severity has several components, it is common to combine all aspects of severity in a single severity rating as an overall assessment of each usability problem in order to facilitate prioritising and decision-making.
